Complaints and Appeals
Structured MOTOEXPERT association procedure for complaints, appeals and misuse of the MOTOEXPERT name or certificate status.
Complaints concerning MOTOEXPERT appraisers
MOTOEXPERT maintains a structured association procedure for complaints concerning appraiser conduct, certificate status, misuse of the MOTOEXPERT name, alleged conflicts of interest or concerns regarding compliance with MOTOEXPERT quality standards.
Submit the complaint
The complaint should be submitted in writing by e-mail with the appraiser name, certificate number if known, country and description of the matter.
Initial review
The association checks whether the matter concerns a MOTOEXPERT appraiser, certificate status or use of the MOTOEXPERT identity.
Association review
The matter is reviewed according to the internal association procedure and available documentation.
Information to include
- Your full name and contact e-mail
- Country and language of the matter
- Name of the appraiser and MOTOEXPERT certificate number, if known
- Description of the matter
- Relevant documents or evidence, if available
- Your statement that the submitted information is provided according to your knowledge
Submit by e-mail
Complaints and appeals should be submitted in writing to the official association contact address.
